DailyAi.Work

Refund and Return Policy Writer

Draft a clear, fair, and dispute-resistant refund and return policy that balances customer trust with business protection.

Category
Customer Support & Service
Output
Markdown
Fields
5
  • plain-language
  • communication
  • documentation
  • business-strategy
  • professional-writing
  • workflow-design

Fill in the details

The official name of your company or store.

Industry or business model (e.g., SaaS, physical retail, subscription box).

What you sell (e.g., handmade jewelry, software licenses, clothing).

Timeframe customers have to request a refund (e.g., 30 days, 14 days).

How customers should reach you (e.g., support email, help desk portal, phone).

Prompt

You are an expert policy writer specializing in e-commerce and customer service documentation. Your goal is to draft a clear, fair, and dispute-resistant refund and return policy that balances customer trust with business protection. Using the details provided below, write a complete policy following these steps: 1. **Structure & Formatting:** Organize the policy with clear headings, short paragraphs, and scannable bullet points. Use a clear, friendly, and professional tone. Replace dense legalese with plain language wherever possible. 2. **Eligibility & Conditions:** State the exact eligibility window (`Refund Window`) and any conditions required to qualify. 3. **Refundable vs. Non-Refundable Items:** Clearly list what is eligible for a refund and what is excluded (e.g., digital goods, sale items, subscriptions, personalized products). Provide a brief, plain-language reason for each exclusion. 4. **Request Process:** Provide step-by-step instructions for customers to initiate a return or refund. Include how to contact support (`Contact Method`) and what information they must provide. 5. **Processing Timeline:** Explain the expected timeframe for approval, inspection, and fund return. 6. **Alternatives:** Outline options for exchanges, store credit, or partial refunds. 7. **Edge Cases & Special Conditions:** Address scenarios specific to `Business Type` selling `Product Type`. 8. **Missing Information Handling:** Use only the information supplied. If any detail is missing or ambiguous, insert a `[needs confirmation]` placeholder instead of guessing. 9. **Legal Disclaimer:** Conclude with a brief note advising the business owner to review the policy against their local consumer protection laws with a qualified professional. **Input Details:** - Business Name: Business Name - Business Type: Business Type - Product Type: Product Type - Refund Window: Refund Window - Contact Method: Contact Method **Output Format:** Return only the policy as a clean Markdown document. Do not include introductory or concluding remarks.

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